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    • Home
    • Services
    • Practitioners
    • How to Book
    • Terms & Conditions
  • Home
  • Services
  • Practitioners
  • How to Book
  • Terms & Conditions

T's & C's and FAQs

Please reach us at hello@banksidetherapy.com if you cannot find an answer to your question.

Comfortable clothing or sports wear is suggested. Depending on your appointment you may be asked to perform movements as part of examination or perform specific rehabilitation exercises. Please be aware that in some cases dependant on what area of the body you wish to receive treatment you will be asked to undress appropriately. Towels, pillows and oils are provided but bring your own if you are concerned about allergies or comfort.


Bankside Therapy specialises in treating a wide range of conditions including back pain, headaches, posture problems, sports injuries, tendonitis, joint problems, muscle tension and more. Read through our practitioner bios to see their individual specialties and interests.


At its core, osteopathy is based on the understanding that the body is a unit and its various systems are interconnected. Osteopaths believe that the body has an innate ability to heal itself. Manual therapy and lifestyle recommendations are used by osteopaths to facilitate this natural healing process. 


With the help of a detailed consultation and physical examination of issues within the musculoskeletal system, osteopaths aim to alleviate pain, improve mobility, and enhance the body’s overall function. Osteopathy uses a variety of manual therapy techniques to address these aims including stretching, trigger points, massage, and manipulation of the muscles and joints. 


Appointment Policies

Apart from your initial appointment, all further appointments are charged 100% upfront as deposit and kept once the booking is completed. 


Please arrive on time or 5 minutes early. Late arrival may result in cancellation of your appointment. There is 48hrs notice for cancellations. For late cancellations or no-shows you may be subjected to a charge equal to that of your selected appointment, or your deposit may be kept.

Groupon Appointments

Please enter your voucher number AND your security code into the comments section when making your appointment. Vouchers are redeemed on the day of your appointment so make sure you book before your voucher expires. Expired vouchers are not accepted and you will be asked to pay for your appointment price matched to your voucher.


Please arrive on time or 5 minutes early. Late arrival may result in cancellation of your appointment. There is 48hrs notice for cancellations. For late cancellations or no-shows your voucher will be redeemed in place of a payment charge.

Refund Policies

Please refer to appointment policies above. Notice of cancellation is 48 hours in advance. Not turning up to your appointment means you forfeit the payment for the appointment.


Treatment packages are non-refundable once you begin using your appointments.

Contact information

Your entered contact information will be added to an email list. Emails sent to you by Bankside Therapy will consist of any important clinic updates such changes to opening and closing times, and internal discounts and deals. If you do not wish to be a part of the email list there will be an unsubscribe button at the end of every email.


Bankside Therapy pledges not to spam you with irrelevant information and your details are securely stored with Googles workspace suite. Cliniko also stores your information securely as a professional clinical management software. Information stored on Cliniko is kept for a 7 year duration by law.


For more information please reach out to Bankside Therapy who will be happy to assist you.

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